FAQs
I have received my reward code. How do I claim my gift ?
In the email that you would have received, there is a link to the rewards section. The link is www.smsfi.com/rewards - After you click on this link, you need to enter the gift/reward code. You will then see a form which you need to fill. All other information regarding the item is available on this page. Please go through all the information carefully before filling up the form
I am facing issues with placing the order and I need to talk to someone who can help with procedure ?
You can call customer support at 011-65000778 if you need help with placing the order and other information.
When I enter my reward/gift code, the link does not open. What should I do ?
- A. Check your internet connection and ensure that it is working.
- B. Ensure that you are entering the correct gift/coupon code. Do not leave any space between the alphabets and the digits. There is no space in the gift/coupon code
- C. Try using a different browser. If you are using Internet Explorer, try to use other browser like Mozilla Firefox or Google Chrome and check if the site is working.
- D. Wait for sometime and try re-opening the site. If the site still does not work you can contact us at rewards@smsfi.com
Why are you giving the gift free of cost or at a highly discounted price ? What benefit does SMSfi.com gets by giving away free items or items at a highly discounted price ?
SMSfi.com has partnered with several brands for promotions. SMSfi.com is one of India’s largest internet community and social network. Hundreds of companies advertise on SMSfi.com through various channels. We advertise for our partners through contests, banners, SMS, emails and in return they provide us with stock of some of their products which we give away to our members/visitors for free or at a highly discounted price. For example, Optima Watches a leading Watch Brand has asked us to promote their brand through banners on our site, SMS, emails and contests. They also have access to unlimited classified ads on our site ads.smsfi.com and they have access to unlimited resumes and job openings on our job section. In return of this package they provide us with stock of their premium range of watches which we can give away to our members. With a lot of other brands, we simply purchase the products at a very high discount and provide them with free advertising.
What is Cash on Delivery ?
Cash on delivery is a method of payment. In this method we send the item to you through a reputed courier company. The courier company will contact you with an SMS or a phone call and will ask you for a suitable time to deliver the item. When the courier boy from the company comes, then you need to pay him the amount. After receiving the amount the Courier Boy will hand over the item to you.
How much do I have to pay to the Courier person when he comes for the delivery of the gift item ?
The amount that you have to pay is different for different items. This amount is mentioned when you filled the online form. This amount is also mentioned in the confirmation SMS that you would have received after placing the order. This amount is also written on the packet/item when the courier person comes to deliver the item. If you still don’t know the amount that you have to pay, kindly email rewards@smsfi.com along with the gift/item for which you are inquiring.
Will I get to see the item before I pay ? Will the courier company allows open delivery ?
No open delivery is not allowed. Please understand that the courier company is just a medium of transport. They cannot take responsibility of the item/gift. The responsibility of the item/gift is with the company/vendor which is providing the warranty on the item. The courier company cannot allow you to see the gift before paying. Incase you do not wish to take the item, please do not argue/fight with the courier boy. Simply ask him to return/ take back the item.
Can I Collect the item from your office on my own ?
We send you the items from different locations depending upon the company from whom the item is coming. Items can come to you from Mumbai, Hyderabad, Chennai, Bangalore, Delhi and many more locations. Thus we need to send the item to you through courier only.
I am trying to use my debit, credit or net banking account but the transaction is not going through ? What should I do ?
We have tied up with the best payment gateways and banks in the country. Please check your internet connection. Also check if you are putting in all the correct information regarding your card, expiry date, ccv number etc. After your payment goes through successfully, you will reach the confirmation page where you will see the Order No. and confirmation message. Incase you still face issues, write to rewards@smsfi.com
I placed an order with the Cash on Delivery option but I haven’t received the item. What should I do ?
When you place an order with the cash on delivery option, we ship the item to you the next day itself. You also receive an email with the name of the courier company and the docket number with which the item is sent to you. You can track your courier by visiting the website of the courier company and entering the docket number. You can also call the courier company and inquire about the item. The courier boy from the courier company also contacts you in 3-4 days after we send the item. Please make sure that you save the number of the courier boy and coordinate with him to get your courier. Kindly contact us if you still face issues.
I have placed an order with credit/debit card or net banking option but I have not received the item. What should I do?
We ship the item the next working day and you should receive your item within 4-5 days. The only time the delay can happen is when your address/pin code is not serviced by any of our courier companies and we have to send the item through speed post. Incase of speed post the delivery can take upto 10 days. You can send an email to rewards@smsfi.com and get detailed information on your courier.
I am very unhappy with the gift I have received. What can I do ?
Customer satisfaction is our prime concern and we take the same very seriously. Since we have partnered with several brands we like to keep a check on all our partners and ensure that they are sending out good quality items. We have thousands of satisfied and happy customers and we would YOU like to be one of them. In case you are not happy with your gift/item you need not worry. We have a 15 days no questions asked return policy. This policy means that you can return the item to us and we will issue a full refund/ amount that you paid within 2 working days. Please visit the following link to view the details - http://www.smsfi.com/rewards/cancellation-refund.php
I have received a damaged gift. I feel the gift is not of the value as it was advertised. What can I do ?
Incase you have received a damaged gift/item, you can return the same to us for a replacement. Customer satisfaction is our prime concern and we take the same very seriously. Since we have partnered with several brands we like to keep a check on all our partners and ensure that they are sending out good quality items. We have thousands of satisfied and happy customers and we would YOU like to be one of them. Incase you are not happy with your gift/item you need not worry. We have a 15 days no questions asked return policy. This policy means that you can return the item to us and we will issue a full refund/ amount that you paid within 2 working days. Please visit the following link to view the details - http://www.smsfi.com/rewards/cancellation-refund.php
I have received an email/message from your side regarding a gift or an item which is highly discounted. Is the message real or fake?
Please verify the information that it is coming from the correct source. You should receive the email from smsfi.com or staffeazy.com. The link to our reward section is www.smsfi.com/rewards - If you receive a call from anyone who is claiming to be from SMSFi.com and you feel that he is not the right person, you can send an email to help@smsfi.com and rewards@smsfi.com with the name and contact number of the person and we will cross check and confirm the identity